You can contact our service department using any of these convenient methods below.
SERVICES WE OFFER
- Pre-Purchase Site Inspection
We will inspect and advise on location the desired area for your machine.
- Machine Set-up & Calibration
Our technicians will install and calibrate your machine.
- Software Programming
Initializing and testing of on-board software.
- Operator Training
Machine operation and control training.
- Product Testing
Ensuring equipment safety and efficiency.
- Phone Support
Knowledgeable staff are available to answer your questions.
We can provide support services both before and after you purchase your machine tools.
- We offer Annual Maintenance Contracts to help you control and minimize repair costs. Contact us for more information and pricing on customized maintenance plan for your company. availability depending on location.
OUR GOAL IS TO HELP YOU KEEP YOUR MACHINERY OPERATING
AT PEAK PERFORMANCEAND TO MINIMIZE MACHINERY DOWNTIME
If you have trouble with any of your machines, just contact our service department and we’ll get the problem solved. Even if you didn’t purchase the machine from us, we will still service it.
Our service department is staffed weekdays from 8 am to 5 pm (Mountain Time). If you are contacting us after business hours, your request will be handled as soon as possible on the next business day.
FACTORY TRAINED SERVICE TECHICIANS
The Jorgenson Machine Tools service department is staffed by factory-trained technicians with over 60 years of combined experience in the installation, repair, adjustment, service, upgrade and maintenance of metal-working equipment of all kinds.
Our technicians are trained in mechanics, hydraulics, pneumatics, electrical, CNC and CAM programming.
Whenever possible our technicians try to solve problems over the phone and we will always provide prompt service and cost effective solutions.
Before you purchase a machine, our technicians can advise you on site preparation, so you can make sure your foundation provides the proper support for the equipment you are purchasing. Our technicians will check to make certain you have adequate sources for electrical, pneumatic or hydraulic power.
A Jorgenson Machine Tools service technician can come to your site and install your new equipment for you. Installation services include machine set-up and calibration to standard performance specifications and testing. During an installation visit, our technicians will work closely with your machine operators to train them on the equipment using your actual production parts.
Our technicians also service used equipment. Service calls to your site are billed on an hourly basis plus travel time and expenses. Our hourly service rate of $135/hr is extremely affordable.